I have the weirdest problem with constant crashing, can anyone help?

Hi all, for the last few weeks (Started the day after a windows 11 update) I have been having trouble getting into Unreal on my HP Victus laptop.

Intel Core i7-14650HX 2.20 Ghz
32GB Ram
Intel UHD graphics
NVIDIA GeForce RTX 4060

For the first few days, it just wouldn’t open, any project, any version, I’d just get a “GPU crashed or D3D device removed” error. I tried all the usual fixes (Switching to DX11, resetting Nvidia settings to default, adding TDRDelays into the Registry) and even some more extreme ones (Clean reinstall of drivers for both Nvidia and Intel GPU cards. )

After a session with a more computer literate friend, we discovered a workaround. If I plug in a separate HDMI monitor, close the laptop lid, and THEN open Unreal, it works. I can then use Unreal as normal. If I disable the Intel GPU, I can also open Unreal, but it runs noticeably slower. Its also affecting other apps like Adobe Premiere, where a video won’t play on my main laptop screen (Just showing a white screen in the program monitor) But will show up on the second screen. I don’t think the Intel GPU is damaged at all, as I’ve had no glitches or any other graphical issues, but it certainly seems to be conflicting with something in a big way.

Obviously this isn’t ideal, as the whole point of my laptop is to work remotely without having to use a second screen. Has anyone come across anything remotely like this before?

is this laptop overclocked?
and can you set max fps to 60 or maybe 30 in nvidia control panel just to see if that is improving the situation? remove the connection to second monitor though! we have to make it work from with laptop itself

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Tried 60fps, didn’t make a difference :slight_smile: I’ve never touched overclocking or anything like that

got it… maybe try reducing refresh rate like if its 100 hz, can you make it to 60 hz and resolution if its 2k try to make it 1920*1080 of laptop and can you share how much vram you have?

Changing resolution didn’t help…apparently 2048 MB Vram on Intel card?

7957mb Vram on the Nvidia card

So I did a little experiment, went into the bios and set the graphics card to discrete, meaning its not even going to try and look and the integrated intel. Unreal then opens, but I can’t get it above 20fps. However, it will run at full speed on a second screen with the intel card enabled using the trick listed above. So weird.

mine is 8gb too… i didn’t know much about this and have taken 3050 rtx card which has 8gb vram only. a good project takes up 2.5 to 3 or 3.5gb of vram and if you run 120fps and with 100 hz 2k display (all these too take up some vram) thus causing pc to go out of vram and causing crashes. So, i reduced to 1920*1080, 60 hz, 60 fps on nvidia panel and currently i constantly check for vram usage whenever i use unreal but crashing problem gone just like that.