I have technical issues with my account

Hi I was wondering if anyone can help me. A couple of weeks ago I tried to create an Epic account to use UE4. Upon trying to use the launcher, it wouldn’t recognize my password. I thought I had forgotten my password or something and decided to try later to see if I could remember it. Still no luck. The strange part was I could log into the Unreal webpage just fine. I thought I had to do something special with the launcher and went on a search. After trying dozens of times I eventually gave up and decided to create another account. This time I was able to log into the launcher with no problems. Now here is my problem. When I log into Unreal through the launcher, it recognizes my new username and allows me to use my current email. However when I log in through the webpage it sends me to my old username even though the email is the same. I am wondering if it is possible to delete my old profile somehow so I can log in through the website and access my new profile. It’s like when I first tried to create a profile it didn’t complete somehow. I just don’t want to start working with Unreal and lose access one day cause of this glitch.

Thanks.

Hello,

I’m sorry to hear that you are having trouble. Please contact us at accounts@unrealengine.com so that we can get your account issue sorted out. We’ll need to get some account information from you in order to assist.