I had claimed megascans, but looks i cant download them.

joantanku · January 29, 2025, 12:07am

Summary

They are not free for me to download , but I know I had claim them as soon they anounced . Any solution please ???

What type of bug are you experiencing?

Documentation

Steps to Reproduce

Can’t download load the megascans . U know I had claimed them !!!

Expected Result

I had claimed them !!!

Observed Result

I had claimed them !!!

Platform

Google chrome

Operating System

Desktop

Dejan33 · January 29, 2025, 12:08am

You need to login to download them.

joantanku · January 29, 2025, 12:27am

Im logged in. But i see they are not free to download… i have just purchase opstions.

Dejan33 · January 29, 2025, 12:27am

Where are you logged in?

joantanku · January 29, 2025, 12:33am

Fab and epic games. Are u able to download from fab the claimed assets ?

Dejan33 · January 29, 2025, 12:44am

If you are indeed logged in to Fab(click on the top right corner to make sure) and you claimed those assets with this account than you should be able to download them. If not, contact Epic support.