I can't update the merchant information. Why can't I verify my identity in the issuer settings? Our ID card is the most legally valid proof of identity The photo on our ID card is arranged on the right side

Summary

Unable to recognize Chinese ID card

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/publish-settings/trader-info

Steps to Reproduce

After verifying the trader’s information, the program does not recognize the Chinese ID card when scanning the QR code with a handheld device and taking a photo of the document

Expected Result

After verifying the trader’s information, the program does not recognize the Chinese ID card when scanning the QR code with a handheld device and taking a photo of the document

Observed Result

display
This document is not supported
Is this a government-issued document?

Platform

Google Chrome on iPhone

Operating System

ios

Additional Notes

The photo of Chinese ID card is on the right


This is the Chinese ID card

我遇到了和你一样的问题,现在官方已经要求在12月底之前验证成功,不然将封锁商店,但是现在依旧验证不了,请问你这边解决了吗,我也中国这边的呢