I can't login to AnswerHub

anonymous_user_35edc2b91 · June 26, 2015, 10:33pm

Sorry if this is not the correct place but I am trying to login in Answerhub and it redirected me to some error page. I tried to get help from Unreal Engine twitter but didn’t work.

Please help me out.

anonymous_user_a3496a58 · June 27, 2015, 4:28am

check your

anonymous_user_923c79df · June 28, 2015, 12:26pm

Take a look at this link: https://docs.unrealengine/latest/INT/Search/index.html?q=answerhub+login+error&x=0&y=0 There you can find some solutions

I moved the thread into the feedback section, so that you get a faster response
always make sure to post your questions here in the forum or answerhub -> fast answer, many people are online,…

anonymous_user_2abc45731 · June 28, 2015, 2:27pm

[=RobertLLong;319704]
check your
[/]

Check you’re what?

anonymous_user_b9532c9a · June 28, 2015, 3:09pm

[=;319555]
Sorry if this is not the correct place but I am trying to login in Answerhub and it redirected me to some error page. I tried to get help from Unreal Engine twitter but didn’t work.

Please help me out.
[/]

Hi ,

What is the specific error message it is giving you? Can you share a link to the page you are trying to log in from?

anonymous_user_a3496a58 · June 30, 2015, 8:54am

my computer shut down just when i was about to click reply

anonymous_user_a3496a58 · June 30, 2015, 8:54am

[=94;320426]
Check you’re what?
[/]

internet settings dns address or something

cheese_eaters · October 3, 2016, 5:49am

Haven’t been able to log into answerhub ever. Always get “There was an error contacting the remote service”. Any browser, any computer. Have tried months apart. Still the same. Just sent an email to accounts to see if it’s an account issue.

Stephen_Ellis · October 4, 2016, 6:06pm

[=cheese_eaters;603345]
Haven’t been able to log into answerhub ever. Always get “There was an error contacting the remote service”. Any browser, any computer. Have tried months apart. Still the same. Just sent an email to accounts to see if it’s an account issue.
[/]

Hi cheese_eaters.

I’ve discussed this with our accounts team, and they should have your Answerhub account fixed up soon.

Cheers

palm-au · January 12, 2019, 2:02pm

Hi there, I know this is an old thread - but I’m having the exact same issue. Whenever I try sign in - I get redirected to this error page: https://answers.unrealengine/oauth/error.html

Stephen_Ellis · January 14, 2019, 2:34pm

[=“palm-au, post:10, topic:33627”]

Hi there, I know this is an old thread - but I’m having the exact same issue. Whenever I try sign in - I get redirected to this error page: https://answers.unrealengine/oauth/error.html
[/]

I have fixed the issue with your account that was causing this. Please try again. (you may need to sign out first and clear browser cache/cookies)

anonymous_user_ffdf71301 · January 29, 2019, 8:17pm

Hi guys, sorry to bother, but I have the same exact issue. I’ve never been able to log in Answerhub. I have a game-destroying issue with navmesh I can’t solve in any way and that I never heard of on a game that’s 95% complete, so I really need Answerhub badly!

Stephen_Ellis · January 30, 2019, 1:56pm

[=“anonymous_user_50b029cf, post:12, topic:33627”]

Hi guys, sorry to bother, but I have the same exact issue. I’ve never been able to log in Answerhub. I have a game-destroying issue with navmesh I can’t solve in any way and that I never heard of on a game that’s 95% complete, so I really need Answerhub badly!
[/]

LucaFoxArt - your Answerhub account is now fixed.

anonymous_user_ffdf71301 · January 30, 2019, 11:19pm

Thank you so so much . I confirm my Answerhub account is working perfectly!

anonymous_user_744050c2 · March 20, 2019, 8:05pm

i cant login to answerhub. i keep getting error “There was an error contacting the remote service”. I have tried on different browsers and different devices. the same issue happens. Any help?

Stephen_Ellis · March 21, 2019, 1:50pm

[=“anonymous_user_7f8d2fef, post:15, topic:33627”]

i cant login to answerhub. i keep getting error “There was an error contacting the remote service”. I have tried on different browsers and different devices. the same issue happens. Any help?

[/]

Your Answerhub account is now fixed.

anonymous_user_e38938fd1 · March 24, 2019, 11:13am

Im facing the same error as the other ones (cant login to anwerhub).
Can you fix my account too?

btw. why are you not fixing all UE accounts when so many people have this issue?

Stephen_Ellis · March 25, 2019, 2:15pm

[=“anonymous_user_e38938fd, post:17, topic:33627”]

Im facing the same error as the other ones (cant login to anwerhub).
Can you fix my account too?
[/]

Your account is now fixed.

[=“anonymous_user_e38938fd, post:17, topic:33627”]

btw. why are you not fixing all UE accounts when so many people have this issue?
[/]

Believe me, I wish we could. Our web vendor for the Answerhub software is working on resolving the issue (it only occurs for a small percentage of Answerhub accounts). In the meantime, we can fix it on a case-by-case basis.

anonymous_user_08998b1b · April 17, 2019, 7:29pm

Hi , I also am getting this problem now. Can I get some help?

Stephen_Ellis · April 18, 2019, 3:12pm

[=“anonymous_user_b83e1ec2, post:19, topic:33627”]

Hi , I also am getting this problem now. Can I get some help?
[/]

Your account is now fixed.