I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!
Please visit the link above for launcher assistance. If there is not any information found on your issue, use the “Email Us” button and fill out the contact form for further assistance. Thanks!