I can't find my published product

General Issues & Bug Reporting (Fab)
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1

Summary

Strangely, I noticed that a product that should be published isn’t showing up on my profile. Even when I search for it in Fab’s search bar, my product doesn’t appear, even though I used its title.

The product I’m talking about is called “Demon - Horror Character (Rig+Animations)”

I was fined a while ago because the product is for adults. Could this be one of the reasons?

Thanks for help!

What type of bug are you experiencing?

Publishing

Steps to Reproduce

Enter my profile
Search for Demon - Horror Character (Rig+Animations)
Found it???

Expected Result

I would like to know how and why my product is not visible.

Observed Result

The product I mentioned cannot be found. If a customer were to search for it, my product would never appear.

Platform

Chrome last version

Operating System

Windows 10

Upload an image

Screenshot_8.png
Screenshot_8.png380×296 67.8 KB

Additional Notes

I attached the image to show that the product is live, but despite this it is as if it does not exist.

2

Hi @PizzaAndGames,

I can confirm that your listing is live. However, its maturity status is set to 18+.

To view it, please set your Mature Content Filter to “Show”, and all listings — including yours — will appear in the search results.

Mature Content filter
Mature Content filter1258×593 321 KB

1 Like
3

Thank you so much for your help! That was exactly the issue — I didn’t know about the filter.
If I may ask, do you know why this particular model was marked as 18+? I’ve seen several similar ones without that restriction, so I’m just curious to understand better.