I can't download assets I purchased from my own library!

Summary

There are assets whcih I have purchased throughout the year in my library when I brows the website or look at my library on Fab Plugin, but when I open the asset instead of download or Add to project I’m presented with a Buy or add to card button,
I really need these assets and I’m talking about thousands of Dollars worth of asset here, can someone guide me to how to access my assets? Most of these aren’t in my Vault anymore.

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

Going to Library on Fab Plugin
Clicking on one of my assets
I’m presented with a buy or add to card button

Expected Result

To be able to download the products I have paid for!

Observed Result

I can not download the assets I have bought

Platform

Chrome, Fab Plugin

Operating System

Windows 11

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I am also seeing this, for free assets and assets I spent money on. Assets that show up in the launcher to include in the project, no problem. Assets that are .FBX files and similar, no can do.

I had issues with all the standard (free) stuff from the store:

  1. I changed to Firefox / don’t forget to set this as default temporarily…
  2. goto the Epic games launcher and goto Unreal Engine > Fab tab…
  3. Click ‘start exploring’
  4. Should open page now, (click cookie management etc to allow)
  5. select some free stuf to download > check ‘add to my library’
  6. Click yes to EULA
  7. go back to Epic games launcher > Unreal engine > library
  8. Click ‘refresh’
  9. It should be there then try again with your purchased stuff if its not already there…
  10. see pic below… the refresh button is not obvious… it needs to do this automatically IMHO.
  11. enjoy :slight_smile:

In my case, I see many things in the launcher. Not all items show in the launcher, however. Items that are generic (engine agnostic like FBX or Blender files) don’t show in the launcher. Instead, you download them. This is the piece that does not work.

I did manage to resolve this. Installing the Fab plugin allowed me to download them from within the Unreal editor. It was marginally inconvenient as it wasn’t obvious, but getting them into the project was the ultimate goal so an acceptable workaround for me.

EMP-15829 has been created and its status is ‘New’. This is now in a queue to be reproduced and confirmed.