Summary
I’m encountering issues with my merchant information verification and unable to complete it. Can a seller’s Chinese ID card pass EU verification? Additionally, I cannot reselect whether to verify as a merchant or non-merchant. I hope to get this resolved.
What type of bug are you experiencing?
UI/Tools
URL where the bug was encountered
https://www.fab.com/zh-cn/portal/publisher-settings/trader-info
Steps to Reproduce
Navigate to: Publisher Settings → Merchant Information > Merchant Verification
Select verification type: Merchant
Upload required documents:
Chinese ID card (Front/Back)
Click “Submit Verification”
Observe initial error: “Verification Failed”
After multiple attempts (clicking 3-5 times), the error updates to:
Verification Error
We were unable to complete your merchant verification.
Please contact our support team by creating a support ticket.
Expected Result
After successful merchant verification, I should be able to:
- Update my store details in the EU region
- Make my products visible to EU followers
- Access the merchant dashboard for edits
Observed Result
Actual Result:
-
Initial Submission:
- Immediate yellow error banner:
"Verification Failed" - No specific failure reason provided
- Immediate yellow error banner:
-
After 3-5 Retries:
- System displays blocking modal with:
Verification Error We were unable to complete your merchant verification. Please contact our support team by creating a support ticket. - Account Lock Symptoms:
- “Resubmit Verification” option disappears
- Account status changes to
Verification Blocked
- System displays blocking modal with:
-
Critical Impact:
- All products hidden from EU followers (confirmed via test account)
Platform
Web Browser: Microsoft Edge
Operating System
*Operating System: Windows 11
