Thank you for your report. What are the exact steps you go through before this happens? Can you open a project at all?
Could you please go into your project’s logs and post a zip of that folder? It is located in [Project Name]/Saved/. Also the crash report of the issue will help, it will be located here:
C:\Program Files\Unreal Engine\4.0\Engine\Programs\CrashReportClient\Saved\Logs
That information will let us further investigate the issue.
When I run the unreal engine 4 starts loading but after a while get a load of errors that are not found in dynamic link dbgeng.dll in windows/sistem32 that I can do.
This is the logs file I hope I hope you serve.No I can not do any project or anything just does not start
the other did not know the first file which I hope you can please specify.
ok then has a solution or I can only mourn for requesting a refund hopefully if can please help.
Thank you for your patience. Based on what the log is saying you are missing some DLLs. This may have been from a bad download. Please try deleting the manifest files, then redownload the editor. They can be located here: C:\ProgramData\Epic\UnrealEngineLauncher\Data\Manifests
Also, please post your system’s DxDiags, as there may be a driver issue.
If you wish, you can request a refund by contacting email@example.com