I can only sign in to the forums, other unreal engine sites continuously sign out and redirect me.

General Feedback & Requests
1

I dont know if the problem is only on my side but if you guys can help fix it it would be appreciated because I am currently working on a marketplace submission and I’ve been completely disabled due to this issue, I cant even check my financial reports.

Problem:
(Note that this is only happening with unreal websites except for the forums and answer hub) every time I try to sign in to the main site I am immediately met with a message saying signing out and redirected to unrealengine.com, when I try to sign into the marketplace or marketplace publisher area I’m trapped in a redirection loop for about half a minute and then an error screen appears saying accounts.epicgames.com redirected you too many times, try clearing you cookies.

What I’ve tried:
I’ve tried clearing my cookies, cache, deleting browsing history & passwords and resetting all my internet application settings to default (explorer/chrome) but nothing works. So now I can’t login to any unreal engine area except for the forums and answer hub. All other sites that are not related to Unreal work just fine.

2

In all my years working here, I don’t believe I’ve ever run across anyone having this issue. I’ve looked over your account and I don’t see anything unusual.

I’m going to have to recommend you reach out to our account support team at the following form: Epic Games Technical Support & Customer Service | Epic Games

I hope you get a resolution soon.

3

Sorry for the trouble and Thanks.

I tried other devices and isolated the issue down to my computer only, then I remembered that 2 days ago my computer’s time jumped 1 hour ahead for no apparent reason and I never corrected it, turns out wrong time was causing the issue, I know that wrong time by at least a day could cause complications but I never imagined 1 hour could do this so I wasn’t bothered by it.

4

Had the exact same problem and not synced date and time in Windows 10 (not default on after a clean install). Weird that there were no errors in the console, nor any network requests. Just got 302’s to redirect from server.

5

Yeah I upgraded to windows 10 last week, the time was out sync by a couple of hours and it wouldn’t login again. Lucky enough this time I already knew correcting the time would solve the problem so I didn’t have any trouble.

6

I must say yes. I cant log in the marketplace, because when I do so on the main page and then go to marketplace - it keeps signing me out and redirecting. Wtf? I dont know what to do. Somehow I logged in this forum for the first time, but the marketplace is still an unreachable area.

Pls help me if you can. :frowning: I want to buy stuff…

7

Try going into your browser settings and delete the cookies for the Epic/unreal engine sites, then log back in and see if that helps

2 Likes
8

Happened to me. Seems to be a Firefox thing.

Going to https://www.unrealengine.com/ and connect to forums from the community tag seems to flush the problem and cleared the error for me.

9

Not sure how widespread this is, but I just saw this on Twitter, and it happen to me as well until I deleted all unreal cookies in Chrome:

https://twitter.com/TheRealSpoonDog/…91843376664576

1 Like
10

Clearing cookies only works for a single day usually. After that it starts to happen again. Accessing forum through unrealengine.com works, and fixes it for a while, but next day it starts to happen again if accessing the forum directly through a bookmark.