I can not see my 3dsmax file in twinmotion viewport

Hi,

thanks for your support,

Same issues and not to be solved as well,

ex: the screen has nothing except the pivot (image 1)

Created and opened another file name: Bedroom in 3dsmax, and the same, nothing on the screen, even I type "F" on the keyboard

And here is the source image from the 3dsmax file screen: