I am getting a loud, continuous beep when initiating Twinmotion. It starts about 5 seconds after the start up screen first comes up. I have used this computer with Twinmotion for the last couple...

Development Getting Started & Setup
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1

I am getting a loud, continuous beep when initiating Twinmotion. It starts about 5 seconds after the start up screen first comes up. I have used this computer with Twinmotion for the last couple of months without issue.

System:

Memory: 32 GB

Processor: AMD Ryzen 9 5900 12-Core Processor [Cores 12] [Logical processors 24]

Operating System: Microsoft Windows 11 Home

This is a water cooled, Alienware desktop system. I spent an hour or so with Dell making sure I have every possible recommended driver and bios update. Everything checks out with the system. I have removed and reinstalled Twinmotion, both the current and previous versions. I have done the software integrity check in Twinmotion to check for corruption.

I have seen with another system an issue with water cooled systems and the fan monitoring in windows, but I believe that those are systems without any fan at all. This does have a cooling fan, but I don't know if it is the fan is monitored by the same system that these other computers are having a beep problem with.

Any suggestions? Any thoughts as to what would trigger this tone 5 seconds into opening? I have opened the temperature monitoring app and it does not look like there is any spiking happening. I can't find any system error messages that show up on Windows. I have a 15 million dollar project that I was saving the re-render of the building for the last stage so we could have an accurate image for the cover, but now I am stuck! Help!!!

2

Hello Jeff,

Thank you for posting in the community and sorry to hear about this strange behavior that at this time seems specific to your setup. Not knowing what the noise is and where that is coming from makes it hard to identify where the issue is coming from. We would be happy to provide some assistance and see where things go wrong. I imagine you have checked your Audio Card drivers and Video Card drivers? Has any windows updates occurs in the last few days when the problem started happening?

Please check to make sure you don't have MSI afterburner or similar software installed or running as those can cause conflict with Twinmotion.

https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Can-Crash-due-to-MSI-Afterburner-and-Riva-Tuner

Do you have any VR device plugged in or connected via Bluetooth?

If you can share your log file we could take a look further into it but recommend you contact us directly by creating a bug report so we can best follow-up:

https://twinmotionhelp.epicgames.com/s/case-community-page

Here is a link on where to find the Twinmotion logs:

https://twinmotionhelp.epicgames.com/s/article/Where-to-find-Twinmotion-log-file

Kind regards,

Vincent B.

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Thanks for the reply Vincent. We figured out what it was. We had added a UPS battery backup about a month ago and this was our first time to try to render since. It looks like the battery was undersized and was not able to keep up with the load when Twinmotion initiated. We were getting the tone from the UPS, which was situated behind the computer and thus we thought the sound was coming from the computer! All is well in the world again!
Regards,
Jeff Payne

4

Hello Jeff,

Thank you for the follow-up and glad to hear you were able to resolve it. I will close this discussion and if you ever encounter a similar issue you can report a bug by using the [ contact us ] button from the home page.

Kind regards,

Vincent B.