Hyperwallet verification

The Account profile screen asks for a Government ID, and according to a list of valid IDs, my 13-digit South African ID should work. The company is incorporated in the US with a US address and tax residency, but I do not currently reside in the US. Why won’t it accept my ID?

1 Like

Hey there,

The hyperwallet support is handled through player support, to make sure you get the assistance you need to make sure your account is set up for success, please reach out to support here:
https://www.epicgames.com/help

1 Like