Hey there @smullay,
We’re sorry you are having difficulties getting the support you need regarding your Hyperwallet account. You can visit the link: https://www.epicgames.com/help/en-US/c-Category_BillingSupport and submit a support case to our Hyperwallet specialist. Additionally, we recommend creating an EOS private case and setting it to “Epic Games Store” so you will be connected to our partner support team. We can help escalate your issue to get you the support you need.
We hope this helps!