Is there a way I can reach out to Hyperwallet support? It says on the Epic Games Hyperwallet page that I can click the support page, but going to it just redirects back to Epic since it is on a subdomain. I tried going through the general Epic Games support before reaching out too, but got stuck in a loop and finally just showed a message to reach out to our rep. We have not heard back.
I am working on submitting payout information on behalf of the company I work for and have experienced a few blockers that I have not been able to find answers in either Epic or Hyperwallet’s support pages.
Business type: This auto populates to “corporation”, but technically this is wrong. We are an LLC. What do we select if our tax classification is not available? LLC is not listed as an option.
Business contact information: You ask for a government ID and birthdate, but this is a company not an individual account. Do we just submit our EIN in that case? What birthdate should be used? What first and last name is expected? I’m confused on the expectations with a Hyperwallet account since some parts seem like they are for an individual rather than a company.
We’re sorry you are having difficulties getting the support you need regarding your Hyperwallet account. You can visit the link: https://www.epicgames.com/help/en-US/c-Category_BillingSupport and submit a support case to our Hyperwallet specialist. Additionally, we recommend creating an EOS private case and setting it to “Epic Games Store” so you will be connected to our partner support team. We can help escalate your issue to get you the support you need.
Having simmilar issues with terrible Hyerwallet support. It’s been over 3 weeks now to get a bug resolved on their system that is causing us not to be able to get the business page part of the verification process to move to the next page. It keeps givin you a Bad Request at the top of the page. I have reported this bug multiple times, and even submitted all our documents via email when the Hyperwallet team requested it for manual verification. And after that again a week no word. Now we have only 2 days left to get his hyperwallet setup, and the support at Hyperwallet does not respond.
We’re sorry to hear you are having issues with the onboarding process. As Hyperwallet handles the verification, there is very little our Partner Support team can do regarding the setup process. Please create a private case for our Partner Support team to help escalate this further.