Hi ,
Please direct ARK related inquiries to the ARK modding subforums, which can be found here:
https://forums.unrealengine.com/forumdisplay.php?70-ARK-Survival-Evolved
If your question is specifically related to the launcher, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue so that we can offer the best support. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!