i just installed epic games in my computer but it won’t open. when I run the application as administrator, the updater showed but after it finished, the application error shows up again. i tried 2 suggestions i found in the internet. first is extracting the dll files from the .cab files in DirectXRedist folder. second is running the LauncherPrereqSetup_x64.exe. but the error still occurs. how can this error be resolved? here are some screenshots:
Just to mention that I faced this issue about month and a half ago and there is still no resolution.
I’ve tried litterally every single option from the net including:
reinstalling the launcher
adding/reming DLL files
reinstalling all kinds of additional stuff like DirectX, C++ Redist. and so on
shortcut target amendments
I’ve contacted EPIC support and bounced several times accross 5 different repesentatives with increasing level of expertise and their final verdict is that it is a “windows problem” and I should contact Microsoft.
Which I did three times during this whole communication - two of which was with remote access by Microsoft reps and it did not resolve the issue.
I would really like to know how to resolve the issue as per standard this happened few days after the official time for refund as per EPIC’s T&C.