How to resolve a sanction?

General Issues & Bug Reporting (Fab)
1

Summary

Hello, I received an email that my listing contains adult content and I have been sanctioned and that I have to change the “Mature content” setting.
But I can’t change it because: it says “Cannot update a live listing from non mature to mature” and “Your listing is invalid and cannot be sent to moderation”. What should I do? How can I change it if the system doesn’t let me do it? The letter says that I can appeal or change the “Mature content” settings. how can I remove the sanctions?

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

Steps to Reproduce

Trying to change the settings “mature”

Expected Result

Changing settings and removing sanctions

Observed Result

it says “Cannot update a live listing from non mature to mature” and “Your listing is invalid and cannot be sent to moderation”

Platform

fab at Chrome

Operating System

Windows

2

Hi @KomarEvgenij !

Let me try to help you with this.

Did you try to unpublish your asset before changing the “Mature Content”?
If not, make sure to unpublish the asset, apply the requested changes, and re-upload it. While the asset is published, you won’t be able to make the changes.

I hope it works!