I just wanted to share with you folks that please please be careful when launching new products on FAB and / or releasing new features for existing products.
For full context:
My question to FAB team:
- I’m wondering HOW do I know the content of user reviews? How do I understand what they don’t like?? Imagine if my product got 10 bad new reviews, HOW do I read them to improve my product?
Their response:
2.1 At this moment this is the only information on rating we can provide, however, we are currently in the process of revamping our review system.
2.2 As previously mentioned, we are currently in the process of revamping our review system, however, we recommend creating a Forum post of your products in order to get feedback. We’ve attached an image as a guide to show you how to create this.
I even offered FAB team a quick workaround: allow sellers / merchants to temporarily DISABLE reviews for now but again FAB is just pretending they care.
ANY SOLUTION TO THIS PROBLEM? @epik_kate @skfabby