I am trying in vain to publish a Panorama Set on the Cloud consisting of 50 panoramas in 8K. No problem in exporting and transferring, but at the moment of completing the transfer of the panorama set to the Cloud the software suddenly crashes. How can I solve?
It worked fine as long as the Panorama Set consisted of 40 panoramas, but it didn't work when I tried to load a Panorama Set with 50 panoramas.
I have already tried to log out of the account in the Epic Games Launcher, log back in and start twinmotion directly from the Launcher.
I deleted all other presentations on the Cloud.
My Twinmotion file weighs around 600 megabytes.
I am using the latest version of Twinmotion (2022.2)
as a graphics card I have an Nvidia Geforce 3070 RTX
The error you received occurs when your GPU runs out of VRAM during a particular process. In this case, the large Panorama Set with 50 Panoramas requires more resources to export than your GPU can provide at the time.
To get around this issue, you would need to free up resources for your GPU during the export process, such as by closing all other programs that require your GPU except for Twinmotion, or by reducing the size of your Panorama Set. If you can remove some Panoramas from your Panorama Set, remove HDRI skies or backdrops, or disable Path Tracing from some Panoramas, that should free up enough resources for your GPU to complete the export process.
If you aren't able to make changes to Panorama Set and need to upload all 50 Panoramas without any changes, then the only other option would be to use a more powerful GPU.
I tried to reduce the resolution of the Panorama Set from 8k to 6k but the problem persists. I'm convinced that the problem does not depend on the rendering that is calculated without problems but on the upload phase on the Cloud.
I don't think the graphics card is very busy during transfering.
Based on the info, it definitely looks like there is something going on with the GPU. The first "Out of video memory error" only occurs when the GPU is overtaxed and doe snot have any resources to spare for rendering operations. It looks like this causes the crash from the second image, where it looks like the GPU becomes unresponsive. This is my first time encountering that particular crash, though, so we will need to investigate this further.
Please submit a bug report here and share a copy of the Twinmotion file with the Panorama Set the causes this crash and error, as well as your Twinmotion crash logs (Where to find Twinmotion .log file) for our engineers to investigate. When sharing your Twinmotion file, please use the Resource Collector in the Edit menu of Twinmotion to package and compress your file to share.
I just sent the bug report and the copy of the Twinmotion file with the Panorama Set the causes this crash and error.
I hope the engineers can pinpoint the cause of my problem, whether software or hardware, before upgrading my video card from Geforce RTX 3070 to Geforce RTX 3090.
Thank you for your feedback @Raghib Khan.