Just trying to plan for release of our game and wanted to ask. How long from requesting retail keys to us recieving them from Epic?
Just a slight bump on this if anyone from Epic sees this.
Hello ML_cc! Thanks for your patience. When generating keys for an offer that has been staged, you should be prompted to download the keys as soon as you complete the Access Keys wizard. Have you reviewed this resource guide for creating keys: Access Keys | Epic Online Services Developer?
Please retrace your steps and follow up if you continue to experience an issue with completing the access key generation process. Thank you!