How do I unlink my son's Epic account from his PS4?

He’s been locked out of Fortnite for several days. I thought it was a server problem until I searched online and realize a lot of people are having this issue. His Epic account says inactive (for whatever reason) and I can’t unlike it because I don’t have access to the account to do so. Everyone keeps saying sent customer support an email, but its just a email bot/auto reply which doesn’t help. I’ve sent about 50 of those and no solution. I realize he won’t keep his stuff if I unlink, but at this point…I really don’t care.

This forum is for Unreal Engine, post questions about Fortnite on the Fortnite Forums: Fortnite de Epic Games