How do I retrieve my license in use?

We have three enterprise licenses.
However, the assigned license could not be retrieved.

When you log in, it only works with a PPI license.
When you click Remove from Settings in program, the Manage page displays the same screen.


Login_page

Hi Evr Studio,
all of your licenses are already activated on some machines (as I can see). Do you want to use the licenses on other machines? Do you want to cancel the activation for all your licenses?

Yes. I want to use the licenses on other machines.
And want all my licenses change Floating licenses.

Hi, the activations were cancelled. During next activations check the floating option.
Also please, if you will have similar issue next time contact our support with that (support@capturingreality.com)

Thanks to your quick help, we are able to work smoothly.
Thank you. :slight_smile:

May I ask you one more question?
Is it okay to put any computer name?

No, it needs to be the same as the computer’s name where the license is activated.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.