how can I play on ps4 if I played with xbox one with the same account?

Development Platform & Builds
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1

i had a xbox one and I made my epic games account on it. now I sold it and I bought a ps4 but when I put my account it says “account can’t play on this platform”. I can’t even change account because I can’t leave te page. I can I play?

2

This website is for UE4 developers to get assistance with game and engine development.

For issues with Fortnite (such as crashes or account issues) visit the troubleshooting site [Fortnite Help][1]. If you aren’t able to fix the issue you can contact Epic support using the [Contact Us][2] form and they will reply back to you by email, or you can try posting on the [Fortnite Forums][3].

Thank you