Hi Guys,
I have been working with Twinmotion for some time now. However in the last couple of weeks I haven’t been able to open Twinmotion or my Project Files. The system just crashes see screenshot below.
Appreciate any help you can give.
Thanks
Hello ,
Thank you for posting in the community and sorry to hear about the issue. I would try to check if Twinmotion is installed correctly by verifying the installation from the Epic Games launcher settings icon. Then trying to launch Twinmotion from the Epic Games launcher. If that does not work maybe deleting the config file could help.
Config folder Location:
MAC:
> Access to the hidden library by going in the ""Go"" menu, press Alt key and click on the appearing Library.
- Macintosh HD/Users/usernames/Documents/Twinmotion20XX/Config
- Delete Folder named “Config”
WINDOWS:
- Go to C:\Users\<user>\Documents\Twinmotion 20XX\Config
- Delete Folder named “Config”
If that did not help please contact us and report the crashing issue by following this link:
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.