Hi Sky.
Thanks for responding. I tried all you suggested but it still does not work.
It appears that there is an older version, 5_0_2(1) that was installed that needs to be uninstalled for the newer version to work but no matter what I do I cannot get the old version to be uninstalled from the computer. Neither from Control Panel, Apps, or Registry. It is very frustrating.
I don't know if you can provide any further assistance on this but thanks again for reaching out.
Regards
Bryan