Hi Everyone. Can anyone help me with how to resolve this error (attached). I really appreciate any help you can provide.

Understood, can you try installing the following tool to try and uninstall the old version?

  • https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

That has worked in the past with users encountering a similar problem.

Thanks,