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Hey everyone, I need some help:

After installing UE i cant Lauch it, it say:

“Failed to launch - the prerequisits to Unreal Engine have failed to install - Error code: LS-0019-IS-IZ01.”

i’ve tryed this: http://help.epicgames.com/customer/en/portal/articles/2289966-prerequisites-have-failed-to-install-when-installing-the-epic-games-launcher?b_id=9727

but nothing changed.

Picture in BR-Portuguese: https://imgur.com/a/fsQ8D