Help to understand with issue on review about Offers Dates and tag crossplay

Consumable Offer issue

On Consumable Offers review we get issues:


Reason

  • Issue(s) found with provided assets and/or copy

General comments

– The release date for this Consumable offer must be the same as or later than the release date of your base game offer, currently Jul 24, 2025, 08:00 AM UTC. If you have not determined your product release date yet, you can set an estimated date or an unknown date for this offer. Please review our documentation here > https://dev.epicgames.com/docs/epic-games-store/store-presence/offer-details#dates


But Dates in Offer Later than Base Game :
Screenshot Dates of Offer


Screenshot Dates of Base Game

What we do wrong?


Crossplay issue

On Base Game Offer review we get issues:


Reason

  • Other

General comments

– A build check has been performed, but the crossplay has failed. When a Steam user installs the test branch, they are prompted with an in-game update button that produces no results once pressed. We will recheck the build once this issue has been resolved.


Indeed, we previously had a crossplay, but due to the release in the epic games store earlier than on steam, we temporarily froze the dev steam build.

And we deleted tags Cross platform from Offer of Base Game :


And we deleted tags Cross platform from Store Settings:

What we do wrong?

Hey there @PanGlobalPub .

We’d love to help you understand your product review. In the interest of keeping your information private and secure, please submit a private case here: https://eoshelp.epicgames.com/s/?language=en_US. Make sure to set the topic to “Epic Games Store.”

Thank you & take care!