Cancel immediately after submitting (forgot something)
Made changes
Try again to Submit
Message “Service temporarily unavailable” in red
Expected Result
Submit succesfully
Observed Result
Stuck
Platform
Safari 18.0 & Microsoft Edge (latest)
Operating System
MacOS / Windows10
Additional Notes
Server seems to be stuck between processing approval and cancelation
UPDATE:
I can confirm that the issue is ONLY happening with that single product. I tried with another one and it was successfully Submitted. (still need help), thanks
No. Still same issue. I tried re-upload all formats, removing 3d previews, deleting cache, history… nothing works.
If staff hasn’t answer here is most likely they didn’t know and are working on it. They definitely on a time-limit because the store can’t open with such a serious bug. It freezes your assets permanently.
I have same problem. After hit “Submit for review” and cancle submit of my list. I landed on this issue for 2 days. I use Chrome and Firefox and try to find out how to solve it.
I hope, supports would read this.
Thanks for your report. We’re working on fixing something that sounds like that but we’re not 100% sure that it is the exact issue that you’re reporting.
Could you please give me the listing ID (the alphanumeric part of the listing URL, example below) so that we can take a look and I can get back to you with a more useful answer?
If your listing has been approved and set to automatically publish, its status will show as “Live” and it will become visible to the public when Fab launches.
If your listing has been approved and you selected manual publication, its status should show as “Pending publication” and it will not be visible to the public unless you publish it.
Ah, ok. Apologies - I had misunderstood the question. If it’s stuck in draft, it won’t automatically switch to live. If you have products that are stuck in this draft state, I recommend sending the product IDs (i.e., the alphanumeric string in the listing URL) to support so that they can reset things and you can attempt resubmission.
Yes it does, thank you. I reached out to support to reset the listing but no answer from them so far. I just don’t want the FAB team to leave them forgotten and stuck forever. It was a months of work to get them approved and not seeing them at lunch day is disappointing (besides missing $ from sales/promotion).
Still two weeks to launch… but let’s hope they at least notice it so they can help us reset it.
