[Help] Sales Revenue Doesn’t Match My Payouts – Confused About Discrepancy

General Feedback & Requests
1

Hi everyone,

I’ve noticed a mismatch between the total sales revenue reported on my account and the payouts I’ve actually received, and I’m hoping someone here can help clarify what might be going on.

From the Sales tab (date range: Oct 1, 2024 – May 23, 2025), I’ve made 6 sales totaling $139.94 in net sales. However, when I check the Payouts section, I see two payouts:

  • $29.99 on Jan 31, 2025
  • $26.39 on Feb 7, 2025

That’s a total of $56.38 in payouts. My current earnings balance is $26.39 / $100, so it seems like some of the money is there, but I can’t account for the full $139.94 in revenue.

The dashboard is ambiguous and nothing stands out that explains the discrepancy.

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x11566×642 54.8 KB

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2

Have you tried submitting a Fab support request?
https://support.fab.com/s/?ProductOrigin=FabSupport

3

First payout represent december(carried with nov) earning with 0% fee so 29.99
2nd payout is january earning with 12% fee so 26.39

Earning Balance is usually buggy but it represent previous month earning if it didnt reach 100$.
So for now it only storing March earnings which is 29.99 with 12% = 26.39
When end of May will be reached, it will add April earning with the stored earning balance and should give around 26.39 + 35.1(including 12% fee)

Note: payment are made/calculated on the next month.