Twin crashes when opening a file, I wonder if it's Windows 11. I have all the required specs on my laptop. I was able to open the same file on a laptop with lower specs which doesn't have that much video memory at all, that's what I don't understand. Any help? I understand it could be hardware issue, I had nothing else open and I have 8BG video memory- GeForce RTX2070 with Max-Q.
Hello ,
Thank you for posting in the community and sorry to hear about the troubles.
The Out of Video Memory error may be due to issues with Skydomes and you can follow the steps in this article to help restore the files and be able to open them: https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Out-of-Video-Memory-Error
The other crash might be related to the MSI Afterburner and Riva Tuner which you would need to uninstall. You can reference this problem in this article:
https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Can-Crash-due-to-MSI-Afterburner-and-Riva-Tuner
If you are still having troubles after following the steps please contact us directly and provide the file so we can investigate further the cause.
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.
Thank you so much Vincent, your answer solved my issue and I was able to open the file now,
Appreciate your help!
I had the same problem, so many thanks from me too.