Hello I have an issue with paypal payments

Development Getting Started & Setup
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1

Hello I’m korean. and I have agreed for the deferred payment as paypal yester day.

but I can’t found a installed engine on my UDK window now.

So I can’t found any information for my transaction in my page on the UDK korean web site now.

I guess it might missed work when finished check out the payment during came back to korean page.

I was report this issue to UDK support. but still there is no answer. is here anyone having this issue?

I’m so worry about they just asking pay check without provided the engine.

2

Please read this thread for any issues regarding payment: Please read this if experiencing payment issues - General Discussion - Unreal Engine Forums

You can also contact billing@unrealengine.com if you have issues.

Also, this is the site for Unreal Engine 4 (UE4) not Unreal Development Kit (UDK), I’m not sure which one you mean.

3

Hello berserk,

Sitrec has provided accurate information.

If you are attempting to purchase ‘Unreal Engine 4’, and you are concerned about your PayPal payment, please contact billing@unrealengine.com to discuss the issue with our Billing department.

I apologize that you have not received a response from our Korean support. They are likely to respond to the issue soon.

Thank you.

4

Yes, UDK is not the new Unreal Engine. You may have to download the new engine.

5

thanks for your comment Jezcentral.

6

Thanks stephen Ellis. My issue has solved now. Thanks for your comment. :slight_smile: