hello i have a problem where all my games crashes everytime i try to play i did the sfc /scannow and didnt help heres the log file

Development Programming & Scripting
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1

Fatal error: [File:D:\Jenkins\Jerky_REL\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 1215] Device->GetDevice()->CreateCommandList( Device->GetGPUMask().GetNative(), GetD3DCommandListType(QueueType), *CommandAllocator, nullptr, IID_PPV_ARGS(Interfaces.GraphicsCommandList.GetInitReference()) ) failed at D:\Jenkins\Jerky_REL\Engine\Source\Runtime\D3D12RHI\Private\D3D12CommandList.cpp:159 with error DXGI_ERROR_DEVICE_REMOVED

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67741236 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67230854 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67282108 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67340181 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67336824 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67336109 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67638325 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67324913 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67326120 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 67284519 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 30070750 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 81576538 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 81555569 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 15553531 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59907303 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59916915 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 14792174 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59897637 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 60003832 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59916256 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 60378516 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 61506839 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 61482209 bytes
kernel32 {0x0000000000000000} + 95092 bytes
ntdll {0x0000000000000000} + 314513 bytes

2

Hello there @User-d4d4b350a1!

From your provided log, the key error being received is “CreateCommandList(…) failed with error DXGI_ERROR_DEVICE_REMOVED”, which points to lost communication with your GPU. These type of errors are usually tied to faulty drivers, or hardware issues. Let’s try some methods for resolution:

  • Please update your OS to the latest version, and for your nVIDIA drivers, make sure you are picking the “Clean Installation” option, as well as going for the “Developer” drivers, as these have more stable settings for UE.

  • Please make sure that no RTSS or overlocking are enabled for your video card.

  • Disable any overlays currently running, like nVidia Experience, or Xbox Game Bar

  • Test switching between DX11 and DX12