Having trouble using VR headset (Quest 2) with TM

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1

For some reason I cannot use VR in TM (preview 2). I have the headset to connected to my PC through a cable link and it's showing all green. I've read you should have the headset opened and connected before launching TM but even when I do that it still doesn't allow me to click on the VR option, it's just all greyed out.

2

Hello ,

Thank you for posting in the community and sorry to hear about the troubles. I assume you are using a PC with specs meeting the High-End requirements found on our specs page: https://twinmotionhelp.epicgames.com/s/article/Twinmotion-System-Requirements

Here are some very useful webinar and tutorials with VR:

https://youtu.be/NvCjWUgqCXk

https://youtube.com/playlist?list=PL-qDTLDChBlkIGUxPB2WCtubMXeIOV0TM

In order to make sure you avoid having the greyed out VR icon you must follow the following steps:

  • The first thing is to make sure you have the latest drivers for your GPU card installed provided by the manufacturer.
  • Make sure you have the right Oculus application installed and updated, and can be found here: https://www.oculus.com/setup/
  • After confirming this, the next step is to have the Oculus application running before opening Twinmotion.
  • Make sure the Oculus Link with the PC is enabled (Air Link also works) - https://support.oculus.com/articles/headsets-and-accessories/oculus-link/connect-link-with-quest-2/
  • Once the Oculus application is running open your Twinmotion file and the VR option should be available.
  • If when putting the headset back on it asks to enable Unknown sources please do so https://support.oculus.com/articles/headsets-and-accessories/oculus-rift-s/unknown-sources/
  • I have tested the air link and oculus link (wired connection) and both work with Twinmotion 2021.1.4, 2022.1 and 2022.2 - Please note there is a known bug where the program might crash in certain instances when in VR and using the Oculus Quest. Thus it is important to save your work before going into VR and before closing Twinmotion after the VR experience if needed.

If you are still unable to get VR to work please contact us directly by submitting a bug here:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.