The performance snapshot has not updated since Aug 22, 2025. It was updating every four days and just stopped. We really depend on the data to improve and update our maps. We need technical support as the issue is a technical error and needs more attention than a community post.
Epic Game Support:
Sorry to hear about your issue regarding the performance snapshot not updating.
The performance snapshot will be created the day after the island surpasses 5000 impressions. If the island does not generate 5000 impressions for the day, no snapshot will be created.
Could you confirm if your island has 5000 impressions yet?
My reply: Yes, the snapshot stopped updating at 912,000.
I submitted a request but seem to be stuck in an Ai bot response loop.
AI automated responses can sometimes feel frustrating, especially when someone just wants a clear solution or to be understood
- Overly generic answers: If the response feels like a copy-paste script, it doesn’t feel helpful.
- Not addressing the actual issue: If the AI misunderstands the question or ignores context, the person has to repeat themselves.
- Lack of empathy: Humans expect acknowledgment of their frustration or urgency, but automation can sound cold.
- Limited flexibility: AI can get “stuck” following predefined logic instead of adapting to unique situations.
- Extra effort for the user: Having to rephrase, click through menus, or fight against automation makes the experience worse.