Hi Matt, I have the same issue in packaged project on Mac, see this post: Hardware Cursors on MacOSX
I tried to add the directory with the png files I use for hardware cursors under /Content manually in the installed shipping release, but the result is the same, the HW cursor doesnt show up. Can you clarify if you did other steps, apart from copying the cursors on the installed shipping version? Did you do anything more before shipping? This same project works well on Windows/Linux with hw cursors, same setup.