Hard system crash after starting Twinmotion - I'm getting desperate!

The crash is like pulling the power plug from the wall - a complete crash. This only happens running Twinmotion.

Twinmotion 2022.2.3 was running fine 2 weeks ago. I then installed 2023.1 the first preview which did not run that well but it did run (without PT) and with the occasional crash. This preview was updated to a new version that barely ran at all. Then starting last weekend when needing to export still images from 2023.1 file my PC was continually hard crashing.

Now when I start either 2022.2.3 or 2023.1, and open either a blank new work page or a project file - count one- thousand, two thousand and bam Hard Crash, BSOD.

PC System:

3.60 gigahertz Intel Core i7-9700K -Benchmark 2889

RAM 32 GB

GPU NVIDIA GeForce GTX 1660 SUPER -Benchmark 12807

Window 10 and Nvidia are up to date

The biggest files are just over .5 gig

TW was running a week ago on both DX 11 and 12

I have reinstalled both TW versions mentioned here with no change to hard crashes

I sometimes get a message that Quixel library assets are corrupt and need to be deleted but I haven’t figured that out yet.

Any insight or help is greatly appreciated.!!!

These system shutdown crashes turned out to be a failing or insufficient power supply.

I changed my 500w to an 850w and now the shutdown crashes have stopped. I still get software crashes trying to render 8k images, but that is another matter.

Thanks for reaching out to us, Ernest!

Could you select the “Contact Us” button to log this crash? Make sure to add reproducible steps, a Callstack, your computer specifications, and a sample file and we'll get on it asap.