Hard system crash after starting Twinmotion - I'm getting desperate!

Development Getting Started & Setup
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1

The crash is like pulling the power plug from the wall - a complete crash. This only happens running Twinmotion.

Twinmotion 2022.2.3 was running fine 2 weeks ago. I then installed 2023.1 the first preview which did not run that well but it did run (without PT) and with the occasional crash. This preview was updated to a new version that barely ran at all. Then starting last weekend when needing to export still images from 2023.1 file my PC was continually hard crashing.

Now when I start either 2022.2.3 or 2023.1, and open either a blank new work page or a project file - count one- thousand, two thousand and bam Hard Crash, BSOD.

PC System:

3.60 gigahertz Intel Core i7-9700K -Benchmark 2889

RAM 32 GB

GPU NVIDIA GeForce GTX 1660 SUPER -Benchmark 12807

Window 10 and Nvidia are up to date

The biggest files are just over .5 gig

TW was running a week ago on both DX 11 and 12

I have reinstalled both TW versions mentioned here with no change to hard crashes

I sometimes get a message that Quixel library assets are corrupt and need to be deleted but I haven’t figured that out yet.

Any insight or help is greatly appreciated.!!!

2

These system shutdown crashes turned out to be a failing or insufficient power supply.

I changed my 500w to an 850w and now the shutdown crashes have stopped. I still get software crashes trying to render 8k images, but that is another matter.

3

Thanks for reaching out to us, Ernest!

Could you select the “Contact Us” button to log this crash? Make sure to add reproducible steps, a Callstack, your computer specifications, and a sample file and we'll get on it asap.