'Graphic Hardware Support'' in Preferences is not visible

Development Getting Started & Setup
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1

Hello,

I am trying to enable path tracer. In order to do that, I need to choose DirectX 12 in preferences.

I have Nvidia GeForce GTX 1650 and it has Directx 12 as long as I know. Bu I can not see ''Graphic Hardware Support'' section in preferences in Twinmotion. Also, my drivers are updated. Thank you for your interest.

2

Hello there and thank you for reaching out. Can you please check inside the menu help --> about Twinmotion and give me the version of Twinmotion?

The Hardware Support option should be available on Windows for Twinmotion 2022.1.

Let me know :)

thank you

3

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4

It happens to me as well. Version Twinmotion 2022.1.2 (18809486) Education.

Direct X 12, NVidia GeForce GTX 1050 Ti

5

Hello again,

Sorry for the delay. My version is Twinmotion 2022.1.2 (18809486)

Thank you for your interest.

6

Hello ,

Thank you for posting in the community and it seems like your Video card does not have DXR capabilities thus it will not work with the Path Tracer. It seems like the starting GPU version is a GTX 1060, here is the article to reference for further details on what cards have this feature: https://www.nvidia.com/en-us/geforce/news/geforce-gtx-dxr-ray-tracing-available-now/

For reference here are the System Requirements and Path Tracer requirements:

https://twinmotionhelp.epicgames.com/s/article/TwinMotion-System-Requirements

https://twinmotionhelp.epicgames.com/s/article/Path-Tracer-Requirements

Kind regards,

Vincent B.

7

Hello ,

Thank you for posting your question in the community and was wondering if you could let me know your Video card specs and how much dedicated memory it has. So I can provide a more specific response based on your setup.

1- Please check to make sure you have the latest drivers for your GPU.

2- Also, please make sure it you are using Window 10 version or newer: 20H2, 21H1 or 21H2.

This can be checked in the About menu of your OS settings.

3- GPU has 6GB or more of dedicated memory and is DXR compatible.

4- if you have 2 GPU on your computer here are the steps to follow to dedicate the right GPU with Twinmotion:

https://twinmotionhelp.epicgames.com/s/article/Use-your-dedicated-GPU-with-Twinmotion-on-a-Windows-computer

For reference here are the full requirements:

https://twinmotionhelp.epicgames.com/s/article/TwinMotion-System-Requirements

https://twinmotionhelp.epicgames.com/s/article/Path-Tracer-Requirements

Kind regards,

Vincent B.

8

Hello, I have the same problem

My Card is Radeon Rx580...

It has all requirements I've seen but the "Graphis Hardware Support" section is not in the preferences menu...

What shall I do?

Please Help

I've upgraded this Card for path tracing ... Help!!