Got a new motherboard and processor, now UE4 is constantly crashing

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1

Hello,

I recently upgraded my system with a new motherboard (ASUS PRIME 390A) and a new core (Intel Core i7-8700k). Ever since then, Unreal Engine has been crashing consistently regardless of what I’m doing in the engine. Here is the error message that pops up:

Unhandled exception

nvwgf2umx
nvwgf2umx
d3d11
d3d11
d3d11
d3d11
d3d11
d3d11
d3d11
d3d11
d3d11
UE4Editor_D3D11RHI
UE4Editor_D3D11RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor
UE4Editor
UE4Editor_Core
UE4Editor_Core
UE4Editor_RenderCore
UE4Editor_RenderCore
UE4Editor_Core
UE4Editor_Core
kernel32
ntdll

I also have the crash log file, but for some reason its not letting me upload that here. Let me know if that is needed, i can just copy/paste the whole thing.

Thanks,

2

Have you re-installed the engine?

3

And operating system?

4

:slight_smile: --------

5

Yes and yes, both have been reinstalled.

6

Is it running fine in all other respects? I’m assuming you updated the graphics card drivers from default etc…

7

Yep, I’ve updated my graphics card and everything… I noticed in the task bar there is an “Asus q-installer” that gets stuck during the download. Is my motherboard driver not downloading perhaps? It just gets stuck at "connecting to server…

8

Yeah, tricky… But if you google:

Unhandled exception nvwgf2umx nvwgf2umx

I see a lot of people talking about the vid card ( nvidia ), it’s probably related somehow, that’s where to look…