Googles pre launch report reports crashes on a few devices

Development Platform & Builds Mobile
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1

I was hoping to launch my game today but when i tried to put it live i got notice that on a few devices my game crashes.
I tested on my phone (moto g4) and on my tablet (samsung galaxy tab 4) and all worked fine.
I am not sure what to do now. Hoping for some help.
On the LG 06 and Galaxy S7 Edge the game crashes.
Below screenshot and log.

248902-error.png
248902-error.png1551×1706 175 KB

With log:

FATAL EXCEPTION: MainThread-UE4
Process: nl.bobplugge.multisudokuabc, PID: 13498
java.lang.RuntimeException: Unable to start activity ComponentInfo{nl.bobplugge.multisudokuabc/nl.bobplugge.multisudokuabc.DownloaderActivity}: android.view.InflateException: Binary XML file line #2: Binary XML file line #2: Error inflating class android.widget.RelativeLayout
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2750)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2811)
at android.app.ActivityThread.-wrap12(ActivityThread.java)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1528)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:154)
at android.app.ActivityThread.main(ActivityThread.java:6316)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:872)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:762)
Caused by: android.view.InflateException: Binary XML file line #2: Binary XML file line #2: Error inflating class android.widget.RelativeLayout
Caused by: android.view.InflateException: Binary XML file line #2: Error inflating class android.widget.RelativeLayout
Caused by: java.lang.reflect.InvocationTargetException
at java.lang.reflect.Constructor.newInstance0(Native Method)
at java.lang.reflect.Constructor.newInstance(Constructor.java:430)
at android.view.LayoutInflater.createView(LayoutInflater.java:645)
at com.android.internal.policy.PhoneLayoutInflater.onCreateView(PhoneLayoutInflater.java:58)
at android.view.LayoutInflater.onCreateView(LayoutInflater.java:717)
at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:785)
at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:727)
at android.view.LayoutInflater.inflate(LayoutInflater.java:495)
at android.view.LayoutInflater.inflate(LayoutInflater.java:426)
at android.view.LayoutInflater.inflate(LayoutInflater.java:377)
at com.android.internal.policy.PhoneWindow.setContentView(PhoneWindow.java:424)
at android.app.Activity.setContentView(Activity.java:2471)
at nl.bobplugge.multisudokuabc.DownloaderActivity.g(Unknown Source)
at nl.bobplugge.multisudokuabc.DownloaderActivity.onCreate(Unknown Source)
at android.app.Activity.performCreate(Activity.java:6757)
at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1119)
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2703)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2811)
at android.app.ActivityThread.-wrap12(ActivityThread.java)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1528)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:154)
at android.app.ActivityThread.main(ActivityThread.java:6316)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:872)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:762)
Caused by: java.lang.OutOfMemoryError: Failed to allocate a 132710412 byte allocation with 33554432 free bytes and 118MB until OOM
at dalvik.system.VMRuntime.newNonMovableArray(Native Method)
at android.graphics.BitmapFactory.nativeDecodeAsset(Native Method)
at android.graphics.BitmapFactory.decodeStream(BitmapFactory.java:620)
at android.graphics.BitmapFactory.decodeResourceStream(BitmapFactory.java:455)
at android.graphics.drawable.Drawable.createFromResourceStream(Drawable.java:1152)
at android.content.res.ResourcesImpl.loadDrawableForCookie(ResourcesImpl.java:859)
at android.content.res.ResourcesImpl.loadDrawable(ResourcesImpl.java:710)
at android.content.res.Resources.loadDrawable(Resources.java:863)
at android.content.res.TypedArray.getDrawable(TypedArray.java:928)
at android.view.View.(View.java:4189)
at android.view.ViewGroup.(ViewGroup.java:578)
at android.widget.RelativeLayout.(RelativeLayout.java:248)
at android.widget.RelativeLayout.(RelativeLayout.java:244)
at android.widget.RelativeLayout.(RelativeLayout.java:240)
… 26 more

2

It looks a bit similar to this:

Where the victim thinks the memory of the device is full. I have trouble believing that because the google people must have noticed issues like this by now.

When the game starts i see the splash screen. within 2 seconds after that the game crashes.
I hope a staff can help me.

3

Hello,

We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

https://epicsupport.force.com/unrealengine/s/

Thanks