Hi! I’m the publisher of a game called “The Lost War” that recently went live on Epic Games Store. We just pushed to live, but after some thought wanted to revert to access key distribution. Looking for any suggestions for this, thank you!
Hi there,
Thanks for reaching out, there currently isn’t a way to revoke keys once created on an end user basis. If you want to have keys deactivated you’ll want to create a private case with our support team to provide the codes you would want deactivated and with the reasons as to why, especially if it is a redeemed product on a player account, these are not normally revoked except when given a reason. If needed, you can create a private case here:
https://eoshelp.epicgames.com/s/?language=en_US
Cheers!