GLTF, GLV, USDZ Conversion Fails if SSS is used in the material

General Issues & Bug Reporting (Fab)
1

Summary

I get an error message, “An Error has Occurred”, and conversion fails, if I edit the material of a 3D asset to use SSS, in the GLTF, GLV, USDZ convert page.

What type of bug are you experiencing?

Publishing

Steps to Reproduce

  • Setup a 3D asset to be published
  • Upload a format that can be converted to GLTF, GLV, USDZ, that would be OBJ or FBX
  • Add a GLTF, GLV, USDZ format to the listing
  • Inside GLTF, GLV, USDZ, select a source format to convert from, FBX or OBJ
  • Click on Edit 3D Settings
  • Activate SSS in the material
  • Click on Convert files

Expected Result

A successful conversion to GLTF, GLV, USDZ

Observed Result

Error message and no converted assets

Platform

Firefox

Operating System

Windows

2

hi @NeonGrid shared this with the team and will follow-up with more once its reviewed.

Thank you for reporting the issue and, should it has been resolved, please let us know.

1 Like
3

@NeonGrid - quick update. An internal team reviewed your post, they are looking into the issue and will confirm when the fix will become available.

Thank you for taking the time to report this bug.

1 Like
4

Hi Elena.

Thank you very much for following this up.

Best regards