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Glitch?

Was trying to log in on Fortnite main menu screen (the one that appears when you first open the game) and I logged in with the account details I chose. It said that my account cannot play the game and need to contact customer support. Waiting on a reply so I came here. any ideas what’s wrong?

Wrong forum, the Unreal Engine forums are only intended for developers and people using the editor. Try Fortnite de Epic Games