Gifting is now available on the Epic Games Store. Players can purchase and send games, editions, add-ons and eligible bundles directly to friends on their Epic friends list.
Key points for developers:
Supports most paid products at launch, however consumables, subscriptions, and pre-purchases are not supported.
Gifts can only be sent to friends who have been connected for at least 2 days.
Recipients receive notifications via the store and email (if enabled), and gifts appear on the recipient’s Gift Management page.
Refunds are only issued if a gift is rejected, expires, or becomes unavailable.
Standard bundles can be gifted even if the sender owns part of it; dynamic bundles are not supported at launch.
Thank you for reaching out for support! If you’re having issues completing purchases with multiple payment methods, I highly recommend contacting your financial institution to see if there is a block in place.
And I would highly recommend you to improve your customer service support through live chat during AUstralian working hours.
Regarding open gift shop, i have just tested that if i make a purchase , only its gifing me an option to cancel purchase, I dont have an option to purchase the item again in order to gift it to someone.