Getting the list of orders with their ID

Hello,

I am facing the follwing problem:

I am not able to find any section where I can have all the orders passed with their ID. For example, a customer claims (legitmely or not) that he purchased an in-app item and didn’t receive the virtual object in-game : I have no way to verify whether it’s true or not to manually grant it.

This can also be a problem for fake purchases.

Looking forward to your assistance,