Getting "No supported version of Autodesk 3ds Max has been found" error

I’m trying to export 3D Geometry from 3DS Max to Unreal Engine 4.27, but I get the “No supported version of Autodesk 3ds Max has been found” error. I’ve seen and read several other posts from people having the same or similar issues, but have seen no solution. I uninstalled the previous Datasmith exporter I had used successfully in version 5, and tried to install the Datasmith Exporter matching UE 4.27, but run in to this error and am unable to proceed.

Anyone have any ideas what I can try next?