Game crashing possible d3d error

Development Platform & Builds
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1

Fortnite game started crashing 5 days ago on launch. There were no changes to hardware or game software prior to start of the crashing. I have updated the video driver with no success. I have reloaded and reinstalled both the Epic Games Launcher and Fortnite game multiple times. Only once did it work after a full wipe, reload, and reinstall into a completely new folder. The next day, the crashing started again. Since this is for my son, on an older computer, I do not want to be doing this daily and need a fix rather than trying to find work arounds. Any help you can provide would be greatly appreciated.

<RuntimeProperties>
	<CrashVersion>3</CrashVersion>
	<CrashGUID>UE4CC-Windows-5E26A72E425EDAEEB5A5ED8AA49F755F_0000</CrashGUID>
	<ProcessId>4556</ProcessId>
	<IsInternalBuild>false</IsInternalBuild>
	<IsPerforceBuild>false</IsPerforceBuild>
	<IsSourceDistribution>false</IsSourceDistribution>
	<IsEnsure>false</IsEnsure>
	<IsAssert>true</IsAssert>
	<CrashType>GPUCrash</CrashType>
	<SecondsSinceStart>0</SecondsSinceStart>
	<GameName>UE4-FortniteGame</GameName>
	<ExecutableName>FortniteClient-Win64-Shipping</ExecutableName>
	<BuildConfiguration>Shipping</BuildConfiguration>
	<GameSessionID />
	<PlatformName>WindowsClient</PlatformName>
	<PlatformNameIni>Windows</PlatformNameIni>
	<EngineMode>Game</EngineMode>
	<EngineModeEx>Unset</EngineModeEx>
	<DeploymentName>Fortnite</DeploymentName>
	<EngineVersion>4.20.0-4000805+++Fortnite+Release-3.5</EngineVersion>
	<CommandLine>-HTTP=WinInet -nobe</CommandLine>
	<LanguageLCID>1033</LanguageLCID>
	<AppDefaultLocale>en-US</AppDefaultLocale>
	<BuildVersion>++Fortnite+Release-3.5-CL-4000805</BuildVersion>
	<IsUE4Release>true</IsUE4Release>
	<UserName>Edited Out</UserName>
	<BaseDir>C:/Program Files/Epic Games/Fortnite/FortniteGame/Binaries/Win64/</BaseDir>
	<RootDir>C:/Program Files/Epic Games/Fortnite/</RootDir>
	<MachineId>*EDIT</MachineId>
	<LoginId>*EDIT*</LoginId>
	<EpicAccountId>*EDIT</EpicAccountId>
	<CallStack />
	<PCallStack>FortniteClient-Win64-Shipping 0x000000006f900000 + 174cb4e FortniteClient-Win64-Shipping 0x000000006f900000 + 174dec4 FortniteClient-Win64-Shipping 0x000000006f900000 + 1746e97 FortniteClient-Win64-Shipping 0x000000006f900000 + 1b92a8e FortniteClient-Win64-Shipping 0x000000006f900000 + 1a100f5 FortniteClient-Win64-Shipping 0x000000006f900000 + 1a0e2d6 FortniteClient-Win64-Shipping 0x000000006f900000 + 1a1e151 FortniteClient-Win64-Shipping 0x000000006f900000 + 122f0c1 FortniteClient-Win64-Shipping 0x000000006f900000 + 1ba48a2 FortniteClient-Win64-Shipping 0x000000006f900000 + 1ba4928 FortniteClient-Win64-Shipping 0x000000006f900000 + 132cbd7 FortniteClient-Win64-Shipping 0x000000006f900000 + 132c0a9 KERNEL32 0x0000000079420000 + 11fe4 ntdll 0x0000000079500000 + 6f061 ntdll 0x0000000079500000 + 6f061</PCallStack>
	<SourceContext />
	<UserDescription />
	<UserActivityHint />
	<ErrorMessage>Fatal error: [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - &apos;HUNG&apos;)</ErrorMessage>
	<CrashDumpMode>0</CrashDumpMode>
	<CrashReporterMessage>We are very sorry that this crash occurred. Our goal is to prevent crashes like this from occurring in the future. Please help us track down and fix this crash by providing detailed information about what you were doing so that we may reproduce the crash and fix it quickly. You can also get help at &lt;a id=&quot;browser&quot; href=&quot;http://fortnitehelp.epicgames.com&quot; style=&quot;Hyperlink&quot;&gt;Fortnite Help&lt;/&gt;. Thanks for your help in improving Fortnite.</CrashReporterMessage>
	<Misc.NumberOfCores>4</Misc.NumberOfCores>
	<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
	<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
	<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
	<Misc.CPUBrand>Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz</Misc.CPUBrand>
	<Misc.PrimaryGPUBrand>NVIDIA GeForce GT 420</Misc.PrimaryGPUBrand>
	<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
	<Misc.OSVersionMinor />
	<GameStateName>FortGameStateFrontEnd</GameStateName>
	<MemoryStats.TotalPhysical>8571535360</MemoryStats.TotalPhysical>
	<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
	<MemoryStats.PageSize>4096</MemoryStats.PageSize>
	<MemoryStats.TotalPhysicalGB>8</MemoryStats.TotalPhysicalGB>
	<MemoryStats.AvailablePhysical>3963822080</MemoryStats.AvailablePhysical>
	<MemoryStats.AvailableVirtual>140735385563136</MemoryStats.AvailableVirtual>
	<MemoryStats.UsedPhysical>1478811648</MemoryStats.UsedPhysical>
	<MemoryStats.PeakUsedPhysical>1708769280</MemoryStats.PeakUsedPhysical>
	<MemoryStats.UsedVirtual>1797181440</MemoryStats.UsedVirtual>
	<MemoryStats.PeakUsedVirtual>1910726656</MemoryStats.PeakUsedVirtual>
	<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
	<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
	<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
	<TimeOfCrash>636593396285080000</TimeOfCrash>
	<bAllowToBeContacted>1</bAllowToBeContacted>
	<PlatformFullName>Win64 [Windows 10  64b]</PlatformFullName>
	<CrashReportClientVersion>1.0</CrashReportClientVersion>
</RuntimeProperties>
<PlatformProperties>
	<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
	<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
2

Hello,

We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

https://epicsupport.force.com/unrealengine/s/

Thanks

3

Hey all,
I faced this same issue.
Most of the games listed here are having same issue at my end.
Why is it so?

4

yamansingh, from what I’ve heard back (with the exception of Jeff A above), Epic Games does not care that this is an issue since it does not involve a payment to them through their system. Doesn’t matter that I have made a couple of transactions for my son, or that I would possibly make more in the future. It does not directly prevent them from collecting money right now, so they basically told me that they won’t help resolve the issue.

5

yamansingh, from what I’ve heard back (with the exception of Jeff A above), Epic Games does not care that this is an issue since it does not involve a payment to them through their system. Doesn’t matter that I have made a couple of transactions for my son, or that I would possibly make more in the future. It does not directly prevent them from collecting money right now, so they basically told me that they won’t help resolve the issue.

6

this game is a lot of internet?

7

This is good information to display.

BSNL Broadband data

8

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9

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10

This is after i build my game and run it on my laptop. My desktop Runs fine but my laptop no…

1024×768 158 KB

11

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