Game crashing on Samsung Note 10 Lite

Development Platform & Builds Mobile
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1

Hi,

We have encountered an issue where the game crashes on startup even before getting UE splash screen on Samsung Galaxy Note 10 Lite device. We are uncertain if the issue lies in the Mali_G72 GPU or somewhere else. We are using Unreal Engine 5.2. Has anyone else experienced a similar issue and if so, how did you resolve it?

Here are some logs from Firebase Crashlytics:

Crashed: Thread: SIGSEGV  0x0000007719048b28
#00 pc 0x154896c8 libUnreal.so (BuildId: a21f70168e46ea96dfbcc11fa83977fef05a1d92)
...
Thread:
#00 pc 0xd32f14 libGLES_mali.so (BuildId: 2b1fe703497f8259f2efb154c6eb23e5)
#01 pc 0x9c62b0 libGLES_mali.so (BuildId: 2b1fe703497f8259f2efb154c6eb23e5)
...

Some promising error logs from game launch before crash:

[GameActivity] Target SDK is 33.  This may cause issues if permissions are denied by the user.
0xebadde09 skipped times: 0
Fatal signal 11 (SIGSEGV), code 2 (SEGV_ACCERR), fault addr 0x7719048b28 in tid 2082 (GameThread), pid 1911 (main)

Let me know if you have ideas for possible causes/solutions.

Thank you in advance.

2

Hey @TommiMakelainen did you manage to find a fix for this? I am facing the same issue and can’t seem to find a solution to this.